Integrating Omnichannel Experiences
- Unifying customer experience to the last touchpoint
- Multi-channel commerce
- Seamless shopping experiences
- Frictionless digital-physical integration
Retail Digital Transformation means
Fostering Customer Loyalty
- Leveraging hyper-personalization
- Simplifying customer journeys
- Boosting engagement and retention
Empowering Business Decisions with Data & AI
- AI-driven personalization
- Real-time analytics for strategic insights
- Streamlined back-office processes & inventory management
Integrate Seamless Omnichannel Experiences
Optimize your omnichannel strategy to synchronize in-store and online experiences. Opt for digital solutions that unify the buyer journey and simplify checkout processes through POS systems with multiple payment options (e.g., BNPL). Use our proven BOPIS and locker setups to become your customers' superior, most convenient choice, then unify the buyer journey digitally with top-tier UX/UI design.
Our omnichannel solutions empowered Leroy Merlin to become Romania's first home improvement company to implement a locker-based delivery system for 24/7 order pick-up across the country.
Boost Personalization, Loyalty, and Retention
Boost loyalty and grow retention through custom mobile apps, referral programs, and unique functionalities that drive repeat business. Our solutions include personalized UX/UI designs, AI for custom recommendations and search functionalities, and dynamic points system, rewards, and incentives tailored to customer behaviors.
We developed and implemented Decathlon's customer loyalty program, enabling electronic vouchers and personalized benefits both online and in-store, that increased loyalty sign-ups by 50% in the first year.
Take the Online Shopping Experience to New Heights
Improve the store experience to get better control over eCommerce operations and enhance CX with bespoke digital solutions. We specialize in B2B, B2C, and B2B2C platforms that provide intuitive shopping experiences and simplify backend operations. Our integrations span ERP, CRM, and inventory management systems, alongside expanding into marketplaces and mobile commerce.
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We transformed Brico Dépôt's online shopping experience in just 5 months. With Magento 2 Commerce Cloud, we enhanced content and product management, streamlined orders, and improved UX/UI, resulting in a +14% sales increase in the first 3 months post-launch.
Get the Most Out of Your Data Insights Through AI/ML
Get access to your customer insights and improve operations with in-depth data insights. We transform how you connect with customers using tailored recommendations and mood analysis, then simplify product discovery with smarter search functions and chatbots. Boost security with fraud prevention tools and make your supply chain smarter with AI optimization.
Fashion Days partnered with us to implement Google Cloud's Recommendations AI, taking product recommendations to the next level based on user behavior. We provided expert audit and consulting, to implement recommendations for personalized fashion shopping experiences.
Increase Business Agility and Operational Resilience
A scalable platform doesn’t happen overnight–it’s time to modernize legacy systems. With cloud-based solutions and top-managed services, we provide retailers with solid tools for scalable growth. Our approach includes automated QA and incident management, ensuring high-traffic handling, minimal downtime, and a scalable infrastructure. We improve retail operations and boost efficiency, allowing more time for development through CI/CD integrations.
We engineered a scalable cloud infrastructure setup and platform for Flanco, a Romanian consumer electronics retail leader, allowing them to handle massive traffic during high-demand events like Black Friday with zero downtime for 9 years in a row and an average of 80% cost savings.
Achieve Hypergrowth with Custom Digital Transformation Solutions
Strategize, develop, and market full-scale digital solutions, including eCommerce storefronts and mobile apps, using the latest technologies to enhance and unify the customer experience while growing revenues. Partner with us for a full-scale transformation that automates manual processes, streamlines operations, and creates new and cohesive shopping experiences across physical and digital platforms, positioning you for long-term success through innovative, data-driven solutions.
We empowered iELM to digitally transform their business and launch online stores in 15 countries, achieving a 5x revenue growth over 2 years, through a Magento-based eCommerce platform and Digital Marketing services.
At Philips, we are a customer-centric company. To deliver on our promise, we always put consumers at the heart of what we do, which means searching for the best solutions to improve their experience. Teaming up with Zitec started a big internal change process, that helped us improve user experience. With Zitec's guidance, we strengthened our customer-centric approach by delivering more value to our consumers and fulfilling our promise once again.
Andra Stuparu - Region Consumer Direct & Marketing Leader CEE
Philips Romania
Today’s consumers expect brands to offer some type of value exchange in return for their engagement. This is why implementing a customer loyalty program was a top priority for us. Partnering with Zitec was a game-changer. Their expertise in building bespoke digital products and the deep understanding of the retail landscape helped us create this innovative loyalty program, that truly elevated our customer engagement strategy.Roxana Dîrlău - Digital & Performance Marketing
Ivatherm
I was really impressed with the sense of ownership and responsibility of the Zitec team. They were real team players who worked very well together with our own developers. The Zitec team had the main responsibility for developing the mobile application, with common e-commerce features. The app was developed in 6 months and in a short time it has become the No.1 app in Romania in the Food and Drink category.
Liviu Herman - Chief Product Officer
Tazz
